FAQ

Frequently Asked Questions

1. What exactly comes in the box?
Each gift box includes a handcrafted preserved rose, designed to look freshly picked, housed in a charming fruit-shaped jewelry box. Inside, you’ll also find a beautiful necklace engraved with a loving message—perfect for someone special.

2. Can I personalize the necklace?
Absolutely. While we don’t offer fully custom engraving at the moment, we offer a curated selection of meaningful messages perfect for mothers, partners, and loved ones.

3. How long will it take to receive my order?
Processing typically takes 1–3 business days. Shipping times vary based on your location, but most orders arrive within 5–10 business days. You’ll receive tracking information once your order ships.

4. What is your return policy?
You can return your item within 14 days of delivery if it is unused and in original condition. Please note that shipping fees are non-refundable and return shipping costs are the customer’s responsibility. For more details, see our Refund Policy.

5. Do you offer wholesale or bulk orders?
Yes! If you're interested in placing a wholesale or bulk order for events, businesses, or gifting, please contact us through our Contact Page or email us directly at trueaffection6@gmail.com.

6. How should I care for the preserved rose?
Keep the rose away from direct sunlight, moisture, and heat. Do not water it. With proper care, it can last for years while maintaining its beautiful appearance.